Serving St. Petersburg · Clearwater · Largo

Privacy Policy

Your privacy matters to us at Suncoast Shine. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when you use our website or cleaning services.

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🛡️ Licensed & Insured

🏠 Locally Owned

🌎 Billingual Service

Effective Date: May 26, 2026
Last Updated: May 26, 2026

Suncoast Shine LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website suncoastshine.com, request a quote, book our cleaning services, or otherwise interact with us. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

The type of information we collect depends on how you interact with us. We collect two main categories of information:

Personal Information

We collect personal information that you provide directly to us when you:

  • Request a quote or book a cleaning service
  • Submit a contact form on our website
  • Call, email, or text us
  • Sign up for our email or SMS communications
  • Leave a review or testimonial

This personal information may include your name, email address, phone number, home or business address, service preferences, payment details, and any other information you choose to share with us.

Non-Personal Information

When you visit our website, we may automatically collect certain non-personal information about your visit. This may include:

  • Browser type and version
  • Device type and operating system
  • IP address and approximate location
  • Pages you visit on our site and time spent
  • Referring URL or source
  • Date and time of your visit

This information helps us understand how visitors use our site so we can improve it.

2. How We Collect Information

Directly From You

We collect information you provide when you contact us, request a quote, book a service, or sign up for communications. This may happen in person, over the phone, by text, by email, or through forms on our website.

Automatically Through Technology

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website. We also use third-party analytics services (such as Google Analytics) that may collect similar information.

From Third Parties

We may receive information about you from third parties such as Google Business Profile, Yelp, Facebook, or other platforms where you may interact with us, as well as from background check or identity verification providers used for service delivery purposes.

3. How We Use Your Information

We use the information we collect for the following business purposes:

  • To deliver our services — schedule cleanings, confirm appointments, send arrival notifications, and process payments
  • To communicate with you — respond to inquiries, provide quotes, send service reminders, and follow up after a clean
  • To send marketing — share offers, promotions, seasonal cleaning tips, or service announcements (only with your consent — you may opt out anytime)
  • To improve our services — analyze website performance, optimize our offerings, and improve customer experience
  • To protect our business — prevent fraud, secure our systems, and enforce our terms
  • To comply with the law — meet our legal obligations and respond to lawful requests

4. SMS & Phone Communications

If you provide your phone number to Suncoast Shine, we may send you SMS messages related to your service requests, appointment confirmations, scheduling updates, or marketing communications (only if you have opted in).

SMS Consent Notice: SMS consent is used only for direct communication between you and Suncoast Shine. We never sell, share, or rent your phone number to third parties or affiliates for marketing purposes.

Message frequency may vary. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance. For support, contact us at hello@suncoastshine.com or (727) 555-0123.

5. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers — trusted vendors who help us run our business, including payment processors, scheduling software, analytics providers (Google Analytics), and advertising platforms (Google Ads, Meta).
  • Cleaning Professionals — members of our cleaning team who need access to your address and service details to perform the requested service.
  • Legal Obligations — when required by law, court order, subpoena, or to protect the rights, property, or safety of Suncoast Shine, our customers, or others.
  • Business Transfers — in connection with a merger, acquisition, or sale of all or part of our business.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze traffic. The types of cookies we use include:

  • Essential cookies — required for the website to function (e.g., remembering form inputs)
  • Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
  • Advertising cookies — used to deliver relevant ads on platforms such as Google Ads and Meta (Facebook/Instagram)

You can manage your cookie preferences through your browser settings or our cookie banner. Note that disabling certain cookies may affect website functionality.

7. Data Security & Retention

We take reasonable steps to protect your personal information, including the use of SSL encryption for data transmitted through our website and PCI-compliant processors for payments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete personal information we have collected
  • Restrict or object to certain types of processing
  • Request data portability — receive a copy of your data in a portable format
  • Opt out of marketing emails, SMS, or targeted advertising
  • Withdraw consent at any time where consent is the legal basis for processing

To exercise any of these rights, contact us at hello@suncoastshine.com. We will respond to your request within 30 days.

9. California, Virginia & Nevada Rights

Residents of California (CCPA/CPRA), Virginia (VCDPA), Nevada (SB 220), and other jurisdictions with similar privacy laws may have additional rights regarding their personal information.

CCPA Notice — Do Not Sell or Share: Suncoast Shine does not sell your personal information for monetary or other valuable consideration. We do not sell the personal information of minors under the age of 16. If you are a California resident, you may opt out of the sharing of personal information for cross-contextual behavioral advertising by emailing us at hello@suncoastshine.com.

To exercise your state-specific rights, including the right to know, delete, correct, or opt out, please contact us using the information at the bottom of this policy. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13 in compliance with the Children’s Online Privacy Protection Act (COPPA). If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@suncoastshine.com and we will promptly delete that information.

11. Third-Party Sites

Our website may contain links to third-party websites, services, or platforms (such as Google, Facebook, Instagram, Yelp). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party site before providing them with your information.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Any changes will be posted on this page with an updated effective date. Material changes will be communicated via email or a prominent notice on our website where appropriate. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or you’d like to exercise any of your privacy rights, please contact us:

Suncoast Shine LLC
St. Petersburg, FL · Locally Owned & Operated